APPOINTMENTS

We encourage pre-booking your appointments to ensure access to desired services but we do accept walk-ins for most services. You can book your visit online using our booking portal or by calling our club team directly. 

While we will make every effort to accommodate late arrivals, but we cannot guarantee full session time if there is a subsequent appointment scheduled. Full service fee still applies to late arrivals and missed time will not be discounted. 

Late Checkout Fee:

All appointments have a strict end time and guests exceeding their allotted time in the room beyond 5 minutes agree to a late checkout fee of $15 charged to final checkout bill to cover the additional booking time. This policy is in place to make sure our subsequent appointments run on schedule and providing us with the time required to prepare for subsequent guests.

BOOKING POLICY

Reschedules & Cancellations:

We allow reschedules and cancellations 24 hours prior to the scheduled time without penalty.

Late Cancellation & No- Show Fees:

We require at least 24 hours notice prior for any cancellations or rescheduled appointments to avoid penalty. Late cancellations and no-shows will be subject to 100% of service fee charged for Practitioner services (80% for repeat clients of the Practitioner). 

All other non- practitioner services will be subject to 40% of the total service fee charged to the credit card on file. 

On a package or membership the session will be forfeited.  Any guest with three or more no-shows will be required to pre-pay for any future appointments. 

We appreciate your cooperation and understanding in adhering to our cancellation and no-show policy. This policy allows us to serve all of our clients efficiently and effectively. 

MEMBERSHIP & PACKAGES

Upon enrolling in a membership plan, you agree to automatic monthly renewals unless you cancel by providing us 30 days notice in writing or the Agreement is terminated. Monthly membership dues will be charged to you on a recurring basis, and in exchange, a set number of credits will be credited to your account each month that can be redeemed for services. The specific amount of your monthly membership dues and the number of credits allocated will be outlined in your membership plan. 

We reserve the right to increase the price for memberships annually. We will use reasonable efforts to provide you with a written notice of a membership price increase at least 30 days prior to any price increase taking effect. 

We may occasionally need to close various pieces of equipment for repair or maintenance. While equipment is closed for repair or maintenance, you will not be entitled to a credit or refund during this time.

We do not provide refunds on memberships or packages so we encourage you to carefully review our membership and package options before making a purchase.

Commitment Period: 

There is a minimum 3 month commitment period for the Resident and All-Access membership packages. Memberships will be automatically billed monthly using the credit card provided on file by the Member. By signing up as a member you are agreeing to these terms. If you cancel before 90 days it will result in a penalty fee of $150 charged to your account. This is to protect the integrity of our memberships and the value pricing being provided by Reset. Once you have provided your notice of cancellation, you will continue to have the right to redeem any unused credits associated with your account through the end of your final billing cycle.

MINORS

Guests under the age of 16 years old are not permitted for services at Reset Wellness Club. If you are 16 or 17, then you may be eligible to receive services provided your parent or legal guardian co-signs your Agreement (and consents to these Terms) and takes primary responsibility for all billing matters related to your account. Only guests 18 years or older to be eligible for the IV drip or vitamin injection therapy.

LOSS OF PROPERTY

We cannot be held liable for any incidents of disappearance, loss, theft, or damage to personal property brought to or within the premises of Reset Wellness Club, including the parking lot. It is advised to leave your valuables at home.

RIGHT TO DENY SERVICES

However, there may be instances where we need to deny services to protect the safety, well-being, or interests of our clients, staff, or business.

Reasons for Denial of Services:

• Failure to comply with Reset’s policies and procedures
• Engaging in disruptive, harassing, or violent behavior
• Providing false or misleading information
• Causing damage to property or equipment
• Any other behavior that Reset deems to be unacceptable